Support - FAQ

1. What does FAQ stand for?
   Fequently Asked Questions. This is a useful term to use in searching for basic information: if you are say, looking for information on telneting, you could try searching for the keyphrase "Telnet FAQ".
2. I am getting less than 56K connect speed, why?
   Check out this resource. I found that link by searching google. This will help you understnd why you may only get 48K connect speeds.
3. How do I add a 'guestbook' to my website?
   There is information in the Hosting menu.
4. When I check my email, can I use SSL, can my mail be encrypted?
   Sure. MonkeyBrains supports SSL POP connections. Here is how to set up Outlook with SSL Mail.
5. Do you get worked up when my bill is late?
   Yes. However, you are completely forgiven when you do pay. Money, in this case, can buy redemption from MonkeyBrains.
6. I'm going on vacation. How do I check my email?
   Use a friend's computer! Use their dial-up account, and then (once dialed-up) set the email settings to get your mail. Don't save your password, or they can read your email!
7. I keep getting disconnect. What is up?
   You probably have 'call waiting'. Dial *70 before you dial to turn off call waiting. (Some phones need something other than *70 to turn off call waiting: you figure it out!)
8. Can I use USENET and read newsgroups?
   Sure! Set your news (NNTP) host to news.monkeybrains.net in your news reading program. Many people use Netscape to read news groups. In Netscape, you click NEWSGROUPS in the menu below 'Communicator'. If you are use Internet Explorer, read the manual. If you want a web-based interface to news groups, try google's newsreader.
9. What is UNiX?
   An Operating System (like MAC OS 8, Windows 98, or Windows NT 4). It is a good OS for running an ISP or for doing Web hosting on. UNiX has a bunch of command line commands.
10. How do I check my email?
    Check out the email help page.
11. I am broke, can you hook me up?
    Yes. If you work somewhere where I can get free coffee, food half off, massages, or discounts on merchandise: Let's make a deal. Fill out the sign-up form and tell me what you want to trade. Oh, if you have nothing to barter, forget about contacting me! Some many whiners email and say, "I run a non profit, can you host me for cheaper?" My response is: do something for profit and support you non-profit fantasy world! Shit, I ain't working for you for free!
12. What browser am I using?
    Click here to see information about your browser. Also, this will display your IP address.
13. Here's a good one: I am going back to Boston for a month. Can I, that is, is it possible for one,assuming that they were so inclined and sufficiently apprised of the methodology, to update a website from a terminal ancillary to their primary point of function?
    Can I tweak my site from Boston? [billy@wigout.net]
    Yes. Just FTP to your account and you may upload files; however, you would need a local number to dial-in to. Maybe you can find a friend in Boston to bum off of, unless - of course - you are willing to pay a long-distance toll charge.
14. How do I figure things out?
    Do experiments! Keep track of settings you change, etc. and figure out what works for your computer. For example, for call waiting, you could call a friend and tell them to call you right back. Right before they call you back, you could dial '767-0666' to get the time. You should hear your 'call waiting' kick in with a beep, or whatever. Now, do the experiment again, but dial *70 before you call 767-0666. Did that stop the call waiting tone? This is called experimentation!
15. How do I solve a computer problem?
    By keeping everything real simple. The more complicated your solution, the more wrong you will probably be! Also, trial and error; here is an except from a friend tech supporting a customer of his:
    

    > Katie and I finally figured it out last night after 3 glasses of wine
    > each...mail problem was due to the settings.

    I told you I did not know outlook....oh well....I guess your learning that computer shit is not just emailling people for answers....but also trying shit out yourself.
    -amen
16. I'm real smart and want to use server-side includes. Does MonkeyBrains support this?
    Yep. Check out the Includes Help Page
17. I want to know more about what your ISP is about!
    Why, thank you. Check out an interview I had.

Do you have a question? Email support@monkeybrains.net